Press Releases
Over 171-Million claimed by workers through DOLE’s SEnA

Cebu City, Philippines. The monetary benefits that the Department of Labor and Employment (DOLE-7) awarded to workers, who lodged complaints through its Single Entry Approach (SEnA) program vaulted up to more than 171 Million Pesos last year.

“As of December 2018, we recorded around 5,226 workers benefiting a total of PHP171,472,620.06 under our SEnA program,” said DOLE-7 Regional Director, Atty. Johnson G. Cañete.

The amount, he said, covered the workers’ monetary claims which centered mostly on underpayment of wages; maternity claims; and non-payment of thirteenth month pay; non-payment of holiday pay, premium, and overtime pay; among others.

The SEnA’s positive outcome, he added, resulted from the collective efforts exerted by the Department’s field offices and divisions, which collectively handled more than 3,000 Requests for Assistance (RFAs) for the year.

According to Atty. Cañete, under SEnA, conflicts arising from employer-employee relationship are expected to get settled within thirty (30) calendar days through conciliation and mediation proceedings. In 2018, he added, the average duration for the designated Single Entry Approach Desk Officers (SEADOs) to settle and dispose RFAs only lasted for eleven (11) days.

“Of the RFAs handled, close to 3,000 were settled resulting to the high turnout of monetary benefits received by affected workers,” the DOLE-7 Head said further.

The SEADOs, he added, ensured that RFAs filed and received are being acted upon immediately and that resolutions to work-related concerns are arrived at, at the earliest possible time without having to wait and observe the 30 days maximum period of settling workers’ concerns.

In 2018, January had the highest number of RFAs at 610 lodged at the DOLE, which Atty. Cañete said was due to the nonpayment of 13th Month Pay-related concerns raised by workers. The month that registered the biggest amount of monetary benefits awarded to workers was in August, where 29 Million Pesos was claimed by affected workers.

“All agencies handling SEnA are regularly comparing notes and exchanging weekly and monthly SEnA reports to keep track of the region’s disposition and settlement performance. It is also intended to double check the RFAs received in each agency in order to avoid duplication,” said OIC-Assistant Regional Director, Atty. Roy L. Buenafe.

According to him, apart from the DOLE, also offering SEnA services are some of the Department’s attached agencies, namely: the National Conciliation and Mediation Board (NCMB-7); Regional Tripartite Wages and Productivity Board (RTWPB-7); Philippine Overseas Employment Administration (POEA-7); National Labor Relations Commission-Regional Arbitration Branch (NLRC-RAB-7); and the Overseas Workers Welfare Administration (OWWA-7).



For more information on this report, you may contact Luchel SenarloTaniza, Regional Labor Communication Officer at telefax number (032) 266-2792 or you may send an email at

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