Press Releases
DOLE-7’s Hotline Service: 1,342 calls attended

Cebu City, Philippines. The 24/7 Hotline Call Service of the Department of Labor and Employment (DOLE-7) accommodated last year a total of 1,342 calls.

From January to June 2018, the designated hotline assistance officers (HAOs) entertained callers, whose queries, concerns and complaints, were related mostly to issues on the General Labor Standards (GLS) as well as on the standards of Occupational Safety and Health (OSHS).

July tallied the most number of calls at 154, while the months of October and February closely followed next with 149 and 148 calls received, respectively.

According to DOLE-7 Regional Director, Atty. Johnson G. Cañete, most of the concerns raised by callers were on the computation of night differential and 13th month pay, over-time pay, and holiday rules, underpayment of wage as well as complaint reports regarding some establishments allegedly violating labor laws.

“The data we gathered manifested our clients’ heightened awareness on the facility that they could take advantage of in relaying their grievances, questions, and concerns at work to the DOLE,” said Atty. Cañete, who lauded the designated Hotline Assistance Officers (HAOs) in the disposition of their additional assigned tasks.

Callers, he said further, also brought up concerns and issues from the management side particularly from the Human Resource Managers clarifying matters on company policies and management prerogative, to name a few.

The DOLE-7 maintains hotline numbers (032) 512-8133 and (0977) 6109202 operating 24/7, which are being handled by designated HAOs from each Field Office and Division.

The implementation of the Region’s 24/7 Hotline Call Service, said OIC-Assistant Regional Director, Atty. Roy L. Buenafe,  helped increase customers’ awareness of their rights including their responsibilities.

“Workers have become more knowledgeable of the various programs and services of the Department. While attending to calls, the HAOs likewise ceased every opportunity to promote the Single Entry Approach (SEnA), which is the first step being resorted to in settling employer-employee conflicts,” he said.

The DOLE-7’s 24/7 Hotline Call Service was launched 3 years ago following the marching order of Labor and Employment Secretary Silvestre H. Bello III for the DOLE Regional Offices to provide customers with faster and more responsive call services.



For more information on this report, you may contact Luchel SenarloTaniza, Regional Labor Communication Officer at telefax number (032) 266-2792 or you may send an email at

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