Press Releases
DOLE’s Single Entry Approach yields over 100 Million in benefits

Cebu City, Philippines. The monetary benefits awarded to workers under the DOLE’s Single Entry Approach (SEnA) program summed up to over 100 Million Pesos.

According to DOLE-7 Regional Director Salome O. Siaton, the monetary benefits comprised of the accumulated amount awarded to workers who sought for assistance under SEnA from January to December 2019.

“As of December 2019, there were 3,825 workers who benefited a total of Php111, 368,912.25 monetary benefits under SEnA,” she said, adding that workers’ monetary claims were mostly on underpayment of wages; and non-payment of holiday pay, premium pay, overtime pay, and thirteenth month pay.

October 2019 tallied the biggest amount of amount awarded to affected workers at Php29 Million. It’s being followed closely by the month of January that registered over Php24 Million in monetary benefits.

The DOLE accounted a total of 3,295 requests for assistance (RFAs), which were distributed and handled by assigned Single Entry Approach Desk Officers (SEADOs) in the different Field Offices and Division of the Department.

Director Siaton said that there has to be some demarcation line set in everyone’s understanding between hearing a case and conciliating and mediating a request for assistance during a SEnA conference.

Under SEnA, she pointed out, there is no case, yet. Hence, the concerns of workers are lodged in a form of a request for assistance, which will be handled by a SEADO, not by a hearing officer, during a conference.

 “Correct usage of terminologies is very important so as not to confuse the clients. Under SEnA, SEADOs make use of conciliation-mediation as a process of facilitating a settlement of labor and employment issues in an inexpensive, speedy, and non-legalistic manner. The preferential use of voluntary modes of settling disputes is emphasized under the program,” the DOLE-7 Head explained.

In 2019, the DOLE received and handled a total of 3,295 RFAs. Of which, around 3,292 were disposed or an accomplishment of 99.91% disposition rate.

Under the SEnA guidelines, an RFA has to be subject to a 30-day mandatory conciliation-mediation services hoping to reach a dispute settlement within the period between parties – requesting party and the party being requested upon.

Apart from the DOLE, also offering SEnA services are the DOLE’s attached agencies, namely: the National Conciliation and Mediation Board (NCMB-7); Regional Tripartite Wages and Productivity Board (RTWPB-7); Philippine Overseas Employment Administration (POEA-7); National Labor Relations Commission-Regional Arbitration Branch (NLRC-RAB-7); and the Overseas Workers Welfare Administration (OWWA-7).




 For more information on this report, you may contact LuchelSenarlo-Taniza, Regional Labor Communication Officer at telefax number (032) 266-2792 or you may send an email at

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